Policies 

Design:

Keeping the original design in mind, Sassy and Sweet reserves the right to make slight alterations in order to obtain the best possible finished product. I match colour samples as best as possible but bear in mind that I am limited to the edible colours available. Darker colours are harder to achieve and exact shades may vary. Having darker colours can also impact the taste of your cake and they have the potential to stain teeth and clothing temporarily.

Inedible Components:

The cakes and decorations are edible but wooden dowels are used to support cake tiers. Some non-edible products are used for support in figurines and fondant pieces such as wire, toothpicks, etc.  Ribbon may be used and pinned in place for certain designs. Please remove all non-edible objects before consuming. 

Dietary:

Nut Free, Gluten-free, Dairy Free, and Vegan cakes are all available. As we do create regular cakes which include allergens, there is no guarantee beyond trace amounts. If you have any dietary restrictions or concerns  please discuss during your consultation or when ordering.

Serving:

Cakes are created to be served at room temperature. It is recommended that they be refrigerated until 2 hours prior to your event; At this point they should be placed at room temperature until you are ready to serve. Cakes are not as stable if left in direct sunlight or above room temperature. Storing and serving your cake outdoors is NOT recommended. Sassy and Sweet is not liable for any reduction in stability as a result of such actions.

Transport:

When you pick up your cake it is recommended the cake is placed on a level surface for transport. Placing the cake on an angle or braking suddenly can jeopardize the stability of the cake. All cakes are stabilized before leaving the premises and Sassy and Sweet is no longer responsible once the cake has been picked up.


Pick-up:

Your pick up time must be arranged 1 week before your order date. This pick up time works as an appointment; We will be waiting for you with your cake ready and out of the fridge at that time. If there are unforeseen circumstances please contact us and we can try to adjust your pick up time. Failing to arrive at your scheduled time may result in an inability to collect your order. It is the responsibility of the customer to arrive at the scheduled time. Sassy and Sweet is not responsible if you fail to arrive on time and there are no other times available that day.



Delivery:
Deliveries are done for wedding cakes only and come at an additional charge based on what is being delivered as well as location. When Sassy and Sweet delivers your cake we are fully responsible for your order. If something occurs during the delivery it is our responsibility to ensure that your cake is fixed and perfect by the time it arrives. If something irreparable occurs you will be issued a full refund for the cake. If you choose to pick up your cake, Sassy and Sweet is not responsible for anything that occurs once it leaves the facility.

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Deposit:

All quotes are only valid for 1 week from the given date. A 50% Non-refundable deposit is required to book your order. This covers the costs of the ingredients and the supplies needed to make your cake vision a reality. An order is NOT confirmed until the deposit has been made. If the order is to be picked up, the remaining payment can be paid upon pickup.


If you are ordering for a wedding with delivery the non-refundable deposit is due upon ordering with the remainder due a minimum of 2 weeks before.

Changes and Cancellation:

A cancellation more than 2 weeks before the event date will come at no charge. If a cancellation is made less than 2 weeks before the event date, the deposit cannot be refunded. No changes can be made to the design less than 2 weeks before the event. If changes incur an additional charge an additional deposit will be required.


For Wedding cakes no changes or cancellations can be made less than three months before the event. If a cancellation is made more than 3 months before, the deposit will be refunded. If it is less than 3 months before the deposit will not be refunded due to denying other orders for that date, preordering supplies and materials, and planning costs.

Rentals:

Stands can be rented for Cakes or Sweet Tables. A set fee will be charged based on the kind of stands as well as the quantity. A deposit of $100.00 must be paid with the order. Stands are to be returned in the same condition no later than 7 days after the event. At the time of the return the deposit will be refunded to the client.

Payment:

At this time, cash or etransfer to info@sassyandsweet.ca are the two accepted types of payment. All quotes are valid for only two weeks from given date. After this time they are subject to change. 

FAQs:

Any questions or concerns regarding your order should be sent to info@sassyandsweet.ca and will be answered within 48 hours.